Privacy Policy and Terms of Services

Thrift Phone
Website Legal Policy Packet

Contents
• 1. Privacy Policy
• 2. Terms of Service
• 3. Return & Refund Policy
• 4. Shipping Policy
• 5. Cookie Policy
• 6. SMS and Email Consent Policy
• 7. Trade-In Terms and Conditions
• 8. Repair Service Waiver and Customer Agreement

1. Privacy Policy

Effective Date: 11 April, 2026

This Privacy Policy describes how Thrift Phone ("Thrift Phone," "we," "us," or "our") collects, uses, stores, discloses, and otherwise processes information when you access or use our website, mobile application, products, services, customer support, trade-in services, repair-related services, communications, and related features (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy. This document is intended to provide notice and transparency, but it does not create any promise or obligation beyond what is required by applicable law or expressly agreed by Thrift Phone in writing.

Who We Are
Business Name: Thrift Phone
Support Email: info@thriftphone.com

Information We Collect
• Information you provide directly, including your name, email address, phone number, billing address, shipping address, account credentials, order details, support messages, reviews, survey responses, and information you submit in promotions or contests.
• Payment and transaction information, including purchase details, payment status, transaction history, and financing information if applicable. Payment card details may be collected and processed by third-party payment providers.
• Device and product information, including product model, IMEI, serial number, product condition, activation or lock status, and trade-in or return-related details.
• Automatically collected information, including IP address, browser type, device identifiers, operating system, app usage data, page views, session activity, cookies, pixels, and similar tracking technologies.
• Fraud prevention and verification information, including government-issued identification, proof of address, signed declarations, photos or videos, and identity verification details where reasonably necessary.

How We Use Information

• To create and manage accounts, process purchases, returns, exchanges, warranties, trade-ins, repairs, shipping, logistics, and support requests.
• To maintain internal business records, improve products and services, conduct analytics, quality assurance, and business reporting.
• To personalize the user experience, product recommendations, website content, and customer communications.

To send marketing communications where permitted by law, measure advertising effectiveness, and improve campaign performance.
• To detect, investigate, prevent, and respond to fraud, abuse, theft, chargebacks, security incidents, and unlawful activity.
• To comply with legal, tax, accounting, audit, and regulatory obligations, and to establish, exercise, or defend legal claims. 

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, SDKs, local storage, and similar technologies to operate the Services, remember preferences, analyze traffic, personalize content, support advertising, and improve site performance. You may be able to manage certain preferences through browser settings, device settings, or any cookie banner or settings tool we make available.

How We Share Information

• With service providers that support payment processing, shipping, hosting, customer support, fraud prevention, analytics, marketing, device verification, and repair or warranty services.
• With sellers, refurbishers, logistics partners, insurers, finance providers, and related business partners where necessary to complete a requested transaction or provide Services.
• With legal, regulatory, and law-enforcement authorities when required by law, subpoena, court order, legal process, or to protect rights, safety, and property.
• In connection with a merger, acquisition, restructuring, financing, bankruptcy, sale of assets, or other business transfer to the extent permitted by law. 

We do not sell personal information for money. However, certain disclosures to analytics,
advertising, and marketing partners may be considered "sharing" or targeted advertising under some laws. Where required, users may opt out through the methods made available by Thrift Phone.

Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide Services, maintain records, resolve disputes, prevent fraud, and comply with legal obligations. We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information. No transmission or storage method is completely secure, and to the fullest extent permitted by law, Thrift Phone disclaims liability for unauthorized access, disclosure, alteration, or destruction of information except to the extent caused by our gross negligence or willful misconduct where such disclaimer is prohibited by law. 

User Rights

Depending on applicable law, you may have rights to access, correct, delete, or obtain a portable copy of certain personal information, and to opt out of certain targeted advertising or similar uses. We may require verification of identity and may deny requests where permitted by law, including where needed to complete transactions, prevent fraud, protect our rights, or comply with legal obligations.

Children and Third-Party Services

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Our Services may contain links to third-party websites or services. Thrift Phone is not responsible for the privacy, security, terms, or practices of third parties.

Contact
For privacy-related questions or requests, contact Thrift Phone at info@thriftphone.com.

2. Terms of Service

Effective Date: 11 April, 2026

These Terms of Service govern access to and use of the Thrift Phone website, app, products, services, communications, and related features. By accessing or using the Services, you agree to be bound by these Terms. 

Eligibility and Account Use

• You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order or use Services without parental or guardian involvement.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account.
• You agree to provide accurate, current, and complete information and to update it as needed. 

Product Listings, Availability, and Pricing

• Product descriptions, specifications, grading, stock levels, promotions, and prices may change
at any time without notice.
• We reserve the right to correct pricing errors, cancel orders affected by obvious errors, limit
quantities, or refuse transactions that appear fraudulent, abusive, or commercially
unreasonable.
• Refurbished products may show signs of prior use consistent with the stated cosmetic grade.
Orders and Payments
Orders are subject to acceptance, availability, payment verification, and fraud screening. Thrift
Phone may refuse, cancel, hold, or limit any order in its sole discretion where reasonably
necessary for fraud prevention, compliance, stock control, customer protection, or operational
reasons.
User Conduct
• You may not misuse the Services, interfere with site functionality, attempt unauthorized
access, reverse engineer protected features, upload harmful code, or engage in fraud, abuse,
harassment, or unlawful conduct.
• You may not submit false claims, manipulated evidence, or inaccurate trade-in, warranty,
chargeback, or return information.
Intellectual Property
All content, branding, graphics, software, site design, text, and service marks related to Thrift
Phone are owned by Thrift Phone or its licensors and are protected by applicable intellectual
property laws. No right or license is granted except as expressly stated.
Disclaimers
Except as expressly stated in writing or required by law, the Services, website, app, and all
products and content are provided on an "as is" and "as available" basis. Thrift Phone disclaims
all implied warranties to the fullest extent permitted by law, including implied warranties of

merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted
availability.
Limitation of Liability
To the fullest extent permitted by law, Thrift Phone, its owners, officers, employees, affiliates, and
service providers shall not be liable for indirect, incidental, special, consequential, exemplary, or
punitive damages, loss of profits, loss of data, loss of goodwill, or business interruption arising out
of or related to the Services, products, delays, site availability, third-party actions, or these Terms.
To the fullest extent permitted by law, Thrift Phone's aggregate liability for any claim shall not
exceed the amount paid by you to Thrift Phone for the product or service giving rise to the claim.
Indemnification
You agree to defend, indemnify, and hold harmless Thrift Phone, its owners, officers, employees,
affiliates, and service providers from and against claims, liabilities, damages, losses, costs, and
expenses, including reasonable attorneys' fees, arising out of your misuse of the Services, breach
of these Terms, violation of law, inaccurate information provided by you, or your negligent or
wrongful acts.
Termination
We may suspend or terminate access to the Services, cancel orders, or restrict accounts if we
reasonably believe you have violated these Terms, engaged in fraud or abuse, created risk for
Thrift Phone or others, or where required for legal or operational reasons.
Governing Law
These Terms shall be governed by the laws of the state designated by Thrift Phone in its final
published version, without regard to conflict-of-law principles, except where mandatory
consumer law requires otherwise. You should update this section with counsel before
publication.

3. Return & Refund Policy

Effective Date: 11 April, 2026

Thrift Phone aims to provide a fair and practical return and refund process while protecting the
business from fraud, misuse, and improper returns.
Return Window
Unless a different return period is stated at checkout or required by law, eligible products may be
returned within [insert number] calendar days after confirmed delivery.
Eligibility Conditions
• The item must be returned in the same condition in which it was delivered, subject to
reasonable inspection.
• The item must not be locked to an account, passcode-protected, blacklisted, activation-locked,
or tied to a financing or carrier restriction unless disclosed and approved in advance.
• All included accessories, packaging, and free promotional items must be returned if requested
as part of the return approval.
• Proof of purchase and any requested return authorization information must be provided.
Non-Returnable or Restricted Items
• Products damaged by misuse, neglect, improper installation, unauthorized repair attempts,
liquid damage after delivery, or physical abuse may be denied.
• Consumables, software, digital codes, SIM cards, and certain clearance or final-sale items may
be non-returnable if stated at sale.
• Returns may be reduced, denied, or rejected if the returned item does not match the original
product shipped, including IMEI or serial number mismatch.
Refund Processing
Approved refunds will generally be issued to the original payment method. Shipping charges,
restocking fees, insurance, expedited fees, or other non-refundable service charges may be
withheld where permitted by law or disclosed at sale. Refund timing depends on inspection,
payment processor timing, and bank/card issuer processing.
Fraud and Chargeback Protection
Thrift Phone reserves the right to request photographs, serial number verification, delivery
confirmation, identity documents, signed declarations, or other supporting information to
investigate suspicious claims, lost-package reports, item-not-as-described disputes, or other
return issues. False, abusive, or fraudulent claims may be denied and referred to the appropriate
authorities or payment providers.

4. Shipping Policy

Effective Date: 11 April, 2026

Estimated delivery dates are listed at checkout or on the product page where applicable. Thrift
Phone aims to deliver orders within 7 business days unless otherwise stated.
Delivery Timing
• Estimated delivery time is within 7 business days from the date the order is placed, unless
another timeline is disclosed at checkout or due to special handling requirements.
• Business days are Monday through Friday, excluding weekends and public holidays.
• Orders placed after 1:00 PM may be processed starting on the next business day.
• Processing times, carrier delays, severe weather, address issues, fraud review, holidays, and
high order volume may affect delivery timing.
Tracking and Delivery
Tracking information will be sent once an order has shipped. A signature may be required for
certain orders, replacements, high-value packages, or at Thrift Phone's discretion. Risk of loss and
title transfer may pass according to applicable law and shipping terms disclosed at sale.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Thrift Phone
is not responsible for delays or losses caused by incorrect, incomplete, or undeliverable addresses
provided by the customer.

5. Cookie Policy

Effective Date: 11 April, 2026

This Cookie Policy explains how Thrift Phone uses cookies and similar technologies on its website
and app.
What Cookies Are
Cookies are small text files and similar technologies placed on your device to remember
preferences, support functionality, measure traffic, and improve user experience.
How We Use Cookies
• Strictly necessary cookies used to operate the website, maintain sessions, manage carts, and
support security features.
• Performance and analytics cookies used to understand site usage, improve performance, and
identify trends.
• Functional cookies used to remember settings and preferences.
• Advertising or targeting cookies used to personalize marketing and measure campaign
performance where permitted by law.
Your Choices
You may be able to manage cookies through your browser settings, device settings, or any cookie
preference tools we provide. Disabling certain cookies may impact website functionality or user
experience.

6. SMS and Email Consent Policy

Effective Date: 11 April, 2026

By providing your contact information to Thrift Phone, you agree that we may send transactional
communications related to your account, orders, deliveries, returns, repairs, trade-ins, warranty
matters, security alerts, or customer-service issues.
Marketing Communications
Where required by law, Thrift Phone will obtain the necessary consent before sending
promotional emails or marketing text messages. Consent to receive marketing messages is not a
condition of purchase.
Message Terms
• Message frequency may vary.
• Message and data rates may apply depending on your carrier or plan.
• You may unsubscribe from promotional emails using the unsubscribe link in the message.
• You may opt out of promotional SMS by replying STOP, where applicable.
Operational Messages
Even if you opt out of marketing messages, you may still receive non-promotional
communications necessary to complete or manage a transaction or service request.

7. Trade-In Terms and Conditions

Effective Date: 11 April, 2026

These Trade-In Terms apply if Thrift Phone offers a trade-in, buyback, or device resale program.
Eligibility and Offer Basis
Trade-in quotes are estimates only and are subject to inspection, verification, testing, market
conditions, and final acceptance by Thrift Phone or its designated partner.
Customer Representations
• You represent that you are the lawful owner of the device or are fully authorized to transfer it.
• The device is not stolen, counterfeit, blacklisted, financed without disclosure, or subject to
third-party ownership rights.
• You will remove personal accounts, passcodes, activation locks, and stored personal data
before shipping or surrendering the device.
Inspection and Final Value
Final trade-in value may be reduced or the item may be rejected if the condition, functionality,
IMEI, serial number, lock status, authenticity, accessories, or other facts differ from the
information you submitted.
Payments and Holds
Trade-in payments may be delayed, withheld, adjusted, or canceled where information is
missing, fraud is suspected, tax information is legally required, or ownership cannot be verified.
Customers are responsible for any tax reporting obligations associated with trade-in transactions.
Data Responsibility
You are solely responsible for backing up and erasing your personal data before sending in a
device. Thrift Phone is not responsible for any data remaining on submitted devices, except to the
extent required by law.

8. Repair Service Waiver and Customer Agreement

Effective Date: 11 April, 2026

This Repair Service Waiver applies whenever a customer leaves a device or accessory with Thrift
Phone for diagnostic work, repair, inspection, data-related assistance, unlocking, or any related
service.
Customer Authorization
By submitting a device for service, you authorize Thrift Phone to inspect, test, diagnose, repair,
replace parts, and take other reasonable actions necessary to evaluate or complete the requested
work.
Data and Backup
• You are solely responsible for backing up all data before service.
• You understand that repair or diagnostic work may result in partial or complete data loss.
• Thrift Phone does not guarantee preservation of data and is not liable for data loss, corruption,
or privacy exposure arising from preexisting device conditions, third-party locks, software
issues, or the repair process itself, except where prohibited by law.
No Guarantee of Repair Outcome
Some devices may have hidden damage, prior repair issues, liquid exposure, board-level faults,
counterfeit parts, or other conditions that prevent successful repair. Thrift Phone does not
guarantee that every repair attempt will restore full functionality.
Abandoned Devices
Devices not picked up within [insert number] days after notice of completion, cancellation, or
failed contact may be considered abandoned to the extent permitted by law. Thrift Phone may
charge storage fees, dispose of the device, recycle it, or sell it to recover unpaid charges and costs,
subject to applicable law.
Limitation of Liability
To the fullest extent permitted by law, Thrift Phone's liability for any repair-related claim shall be
limited to the amount actually paid for the specific repair service, and Thrift Phone shall not be
liable for indirect, incidental, consequential, or special damages, including loss of data, loss of
use, or business interruption.
Customer Acknowledgment
By leaving a device for service, the customer confirms that they have authority to request the
service, that the device does not contain contraband or unlawful material, and that they agree to
this Repair Service Waiver and Customer Agreement.